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Weekdays - 8:00 - 17:00(PSTοΌ
Please note: our US warehouse does not have the capability to provide after-sales repairΒ services, and therefore we are unable to offerΒ warrantyΒ services.
All MUZEN products come with a 12-month warranty period. If you experience any issues within this time frame, please contact us to initiate a warranty claim. The following are the available options based on the type of issue:
1. If your product has minor issues such as missing parts that do not affect its functionality, you may request a partial refund.
2. If there areΒ functional issuesΒ with your product such asΒ charging problemsΒ orΒ Bluetooth connectivity issues, you may request a product replacement.
If your product requiresΒ warrantyΒ serviceΒ after the 12-month warranty period has expired, we are unable to provide a direct replacement. Instead, we can offer a 50% discount code for you to purchase a new MUZENΒ product. Please contact usΒ for more information on how to obtain theΒ discount codeΒ and to discuss your options.
WeΒ offer 1 yearΒ warranty period for all products.
Please note: Our that our US warehouse does not have the capability to provide after-sales repairΒ services.
No, you just need your order confirmation email.
You can fill in a request formΒ hereβand we will be in touch to advise further.
Please contact ourΒ CustomerβServiceβteamΒ and we will do our best to help.
