For all returns please email firstname.lastname@example.org to start the request and receive your authorization code.
Items must be returned within 14 days of receiving the item for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order or the package will be refused. Shipping will not be refunded if the order has previously shipped.
However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect and if the product is not easily fixable.
Items must be returned in their original condition. Once MUZEN AUDIO has received your returned package, all returned items will be inspected before a refund is issued. MUZEN AUDIO reserves the right to deny a refund if items are returned damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by MUZEN AUDIO will not be issued a refund.
Email email@example.com for all return requests.