FAQ

All MUZEN Audio packages are shipped from Riverside, California.

Standard shipping:3-5 business days

International shipping: approximately 7-21 business days

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.

Customs policies vary from country to country. The buyer is responsible for all additional fees, taxes and duties upon delivery of their package. All customs duties are at the responsibility of the buyer and are not paid for by us. Customs must be paid by you if your country requires so. 

Check your inbox for a shipping confirmation email, which includes a link to track your MUZEN Audio package.

Still can’t find it? Head over to our order tracker here and enter your email address and order number.

If that's not working, send us an email to info@muzenaudio.com and we’ll get back to you ASAP with more details on your package status.

For all returns please email info@muzenaudio.com to start the request and receive your authorization code.

Items must be returned within 14 days of receiving the item for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order or the package will be refused. Shipping will not be refunded if the order has previously shipped.

However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect and if the product is not easily fixable.

Items must be returned in their original condition. Once MUZEN AUDIO has received your returned package, all returned items will be inspected before a refund is issued. MUZEN AUDIO reserves the right to deny a refund if items are returned damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by MUZEN AUDIO will not be issued a refund.

Email info@muzenaudio.com for all return requests.

We can only accept cancellations or changes to your order within 1 hour of placing it and if the order has not yet been processed.

You must immediately contact our customer service support at info@muzenaudio.com with your order number and the changes you'd like to make included in the email.

All orders that have been cancelled before being shipped will be refunded. Unfortunately, we are not able to cancel an order after it has already been shipped. 

Unfortunately we do not offer exchanges as we cannot guarantee that we will have your preferred color or style available at the time of return due to our items selling out quickly.

If you require a speaker swap, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.

Every speaker includes a 1 year warranty from time of purchase.

To issue a warranty request, please email info@muzenaudio.com with the following information:

-order number

-issue you are experiencing

We will first see if it is an issue we can help resolve via email. If not, we will ask you to send back the speaker for us to inspect and fix or replace with a brand new speaker.

MUZEN Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:

-Clean and outstanding sound quality

-Unique & miniature design

-Handmade out of Rosewood

-10-hour playtime

-FM Radio

-Bluetooth

At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.

Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).

Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.

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Yes, vintage speakers can still be worth buying in the age of modern technology. They offer a unique sound quality and nostalgic appeal that modern speakers may not have.

To clean and maintain your retro Bluetooth speaker, keep it dry and avoid exposing it to moisture. Use a soft, dry cloth to clean the exterior and avoid using harsh chemicals or abrasive materials.

Yes, you can generally take a portable Bluetooth speaker on a plane as part of your carry-on luggage. However, it is important to check with your airline to make sure that there are no specific restrictions on electronic devices or speakers. It is also recommended to pack the speaker securely to avoid any damage during the flight.

Outdoor speakers can be used indoors, but it's important to consider the acoustics and design of the speaker. Outdoor speakers are designed to project sound over a long distance and are optimized for open spaces. In contrast, indoor speakers are typically designed for smaller spaces and may have a more directional sound. Therefore, when using outdoor speakers indoors, the sound quality may not be ideal for the room and may require additional adjustments or equipment to optimize the sound.

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Yes, the portable speakers can be used while they are charging. When the battery of the portable speaker is low, you can plug it in and continue using it while it charges. It's worth noting that using the portable speaker while it is charging may affect the charging time and may also generate additional heat, so it's a good idea to monitor the speaker while it's charging and avoid overcharging it.

Waterproof speakers are designed to resist water and moisture, but it's generally not recommended to use them in the shower or bathtub due to prolonged exposure to water potentially causing damage to the speaker's electronics or battery. Instead, consider using a water-resistant Bluetooth speaker placed at a safe distance from water sources. This way, you can enjoy music while keeping your waterproof speaker safe and functioning properly.

MUZEN Wild Series Outdoor Speakers are designed to be water and moisture resistant with a waterproof rating of IPX5, providing protection against splashes and rain, but not full submerged in water. Note that fully submerging the speaker in water may cause damage to the electronics or battery.

Our mini portable wireless Bluetooth speaker series has a rechargeable battery capacity in the 800-1000mAh range that lasts for 8-10 hours on a single charge. This means you can enjoy your favorite tunes or podcasts for an extended period without having to worry about running out of battery. The rechargeable battery also makes it a more sustainable and eco-friendly option as it eliminates the need to keep replacing disposable batteries.

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A mini speaker is a compact audio device that amplifies sound through a wired connection, while a mini portable wireless Bluetooth speaker is a compact audio device that amplifies sound through a wireless Bluetooth connection. The latter is more portable and can be used without a physical connection to an audio source.

The difference between mono and stereo is in the way they reproduce sound. A stereo speaker system typically consists of two speakers that work together to create a spatial audio experience, while a normal speaker is a single speaker that reproduces sound in a single channel. The stereo sound system creates a more immersive audio experience as it separates different audio elements into separate channels, creating a sense of space and depth in the sound.

To improve the sound quality of your wireless stereo speakers, start by positioning them on a solid surface and ensuring they are not too close to walls or objects that can interfere with the sound. Add soft furnishings to absorb sound reflections and reduce echo, and adjust the equalizer settings to find the optimal sound. Consider adding an amplifier or a subwoofer to boost the bass and enhance the overall sound quality. Additionally, ensure that you are using high-quality audio files and streaming services to ensure the best sound possible.

When choosing a wireless stereo speaker, there are several important factors to consider. First, consider the connectivity options, such as Bluetooth or Wi-Fi, and ensure that the speaker is compatible with your devices. Next, consider the size and placement of the room where the speaker will be used, as well as the amount of power and volume you need. Additionally, think about the battery life and charging options. Finally, consider the overall sound quality as well as any additional features.

Yes, the MUZEN OTR Metal Portable FM Radio Bluetooth Speaker has a built-in FM tuner which allows you to navigate through stations with a knob, and even connect to other devices through AUX to customize your listening experience.

Yes, the MUZEN OTR Metal Portable FM Radio Bluetooth Speaker is designed for outdoor use with its loud volume and latest sound production and processing audio technology. You can take it with you on your outdoor adventures without worrying about sound distortion or low volume. It's also a portable mini Bluetooth speaker that you can easily pocket and take with you wherever you go.

Yes, you can use the MUZEN OTR Metal with non-Bluetooth devices through its AUX functionality. Simply plug in the AUX cable to the AUX port on the speaker and the headphone jack on your device, and you'll be able to enjoy your music through the speaker.

To switch between Bluetooth and FM radio modes on the MUZEN OTR Metal Portable FM Radio Bluetooth Speaker, you can use the knob located on the top of the speaker. Simply turn the knob to the left or right to change modes. When in Bluetooth mode, the speaker will automatically connect to the last device used. To search for FM radio stations, tune the dial to your preferred frequency range. The speaker will then pick up FM radio stations based on your location.

The speaker offers multiple modes of connection, including FM radio, AUX input, and Bluetooth. You can switch between these modes effortlessly, allowing you to play your favorite music freely and choose the one that suits the occasion best. If you're in the mood for some great content, you can easily turn on the FM radio feature and enjoy a variety of entertaining options.

The "good night" feature is a translucent button that emits a warm and soothing light to help you relax and unwind before bed. Combined with its cute design and healing Morandi color, the speaker is the perfect companion for a cozy and restful night's sleep. Let BROWN, SALLY, and music accompany you to sleep and enjoy a relaxing journey.

 The MUZEN OTR Metal LINE FRIENDS Portable FM Radio Bluetooth Speaker comes with a variety of accessories in its packaging, including a carrying case, an AUX cable, a Type-C charging cable, a manual, a sticker, a tote bag, a theme card, and a luggage tag. This comprehensive set of accessories makes it a great gift for anyone who loves music and appreciates high-quality sound in a stylish and compact package. The adorable BROWN speaker is designed to bring joy and happiness to its owner, no matter what challenges they may face in life.