FAQs

FAQs

Product

  • Why do I need a Muzen Audio speaker? 

    Muzen Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:

    Clean and outstanding sound quality

    Unique & miniature design

    Handmade out of Rosewood

    10-hour playtime

    FM Radio

    Bluetooth

  • How long does the battery last after a full charge?

    At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.

  • How do I charge the speaker?

    Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).

  • How long does it take to charge? 

    Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.

  • Are they waterproof?

    This product does not feature a waterproof design, please pay attention to this matter when using and in the placement and storage of this product.

Orders

  • How long does shipping take?

    All Muzen Audio packages are shipped from Riverside, California.

    Standard shipping: 1-3 business days

    International shipping: approximately 7-21 business days

    Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.

  • I live outside of the US, do I have to pay customs?

    Customs policies vary from country to country. The buyer is responsible for all additional fees, taxes and duties upon delivery of their package. All customs duties are at the responsibility of the buyer and are not paid for by us. Customs must be paid by you if your country requires so. 

  • How can I track my order?

    Check your inbox for a shipping confirmation email, which includes a link to track your Muzen Audio package.

    Still can’t find it? Head over to our order tracker here and enter your email address and order number.

    If that's not working, send us an email to info@muzenaudio.com and we’ll get back to you ASAP with more details on your package status.

Returns

  • What is your return policy?

    For all returns please email info@muzenaudio.com to start the request and receive your authorization code.

    Items must be returned within 14 days of receiving the item for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order or the package will be refused. Shipping will not be refunded if the order has previously shipped.

    However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect and if the product is not easily fixable.

    Items must be returned in their original condition. Once MUZEN AUDIO has received your returned package, all returned items will be inspected before a refund is issued. MUZEN AUDIO reserves the right to deny a refund if items are returned damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

    The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by MUZEN AUDIO will not be issued a refund.

    Email info@muzenaudio.com for all return requests.

  • Can I cancel my order?

    We can only accept cancellations or changes to your order within 1 hour of placing it and if the order has not yet been processed.

    You must immediately contact our customer service support at info@muzenaudio.com with your order number and the changes you'd like to make included in the email.

    All orders that have been cancelled before being shipped will be refunded. Unfortunately, we are not able to cancel an order after it has already been shipped. 

  • Can I exchange my speaker for a different color?

    Unfortunately we do not offer exchanges as we cannot guarantee that we will have your preferred color or style available at the time of return due to our items selling out quickly.

    If you require a speaker swap, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.

  • My speaker isn't working! How do I issue a warranty request?

    Every speaker includes a 1 year warranty from time of purchase.

    To issue a warranty request, please email info@muzenaudio.com with the following information:

    -order number

    -issue you are experiencing

    We will first see if it is an issue we can help resolve via email. If not, we will ask you to send back the speaker for us to inspect and fix or replace with a brand new speaker.