Please note: our US warehouse does not have the capability to provide after-sales repair services, and therefore we are unable to offer warranty services.
All MUZEN products come with a 12-month warranty period. If you experience any issues within this time frame, please contact us to initiate a warranty claim. The following are the available options based on the type of issue:
1. If your product has minor issues such as missing parts that do not affect its functionality, you may request a partial refund.
2. If there are functional issues with your product such as charging problems or Bluetooth connectivity issues, you may request a product replacement.
If your product requires warranty service after the 12-month warranty period has expired, we are unable to provide a direct replacement. Instead, we can offer a 50% discount code for you to purchase a new MUZEN product. Please contact us for more information on how to obtain the discount code and to discuss your options.
We offer 1 year warranty period for all products.
Please note: Our that our US warehouse does not have the capability to provide after-sales repair services.
No, you just need your order confirmation email.
You can fill in a request form here and we will be in touch to advise further.
Please contact our Customer Service team and we will do our best to help.