Shipping Policy

Shipping Policy

At MUZEN, we are proud to offer 24 hour order processing (excluding weekends and holidays). All items purchased include standard shipping to all US destinations within 3 to 7 business days, shipping internationally destinations within 14 to 28 business days.

Due to COVID-19, it may require additional time for delivery.

Duty

For orders outside of the US, if there is a duty, it will be borne by the buyer. 

When entering the country, we declare the price truthfully. 


Shipping Carrier

MUZEN ships with FedEx, UPS, DHL, and USPS for our deliveries.

Processing Orders

Orders are processed within 24 hours(excluding weekends and holidays) and are shipped out as soon as possible.

Shipping

Standard shipping is included on all orders and are guaranteed to arrive in US within 3 to 8 business days, and reach global regions with 14 to 28 business days. Military APO/FPO addresses and P.O. Boxes may require additional time for delivery. Packages over 4 lbs are not deliverable.

Shipping Area

Shipping is offered for the United States and global regions.

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to MUZEN as an undeliverable package. In the event that this occurs, please contact us at info@muzenaudio.com to make arrangements for reshipment.

Cancelled Orders

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting info@muzenaudio.com. Make sure to include your order number when requesting an order cancellation.