FREE SHIPPING ON ORDERS OVER $200

FREE SHIPPING ON ORDERS OVER $200

FAQ

WHY DO I NEED MUZEN AUDIO?

Muzen Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:

  • Clean and outstanding sound quality
  • Unique & miniature design
  • Handmade out of Rosewood
  • 10-hour playtime
  • FM Radio
  • Bluetooth

 

WHAT IS INCLUDED IN THE BOX?

Every package includes the following:

  • Bluetooth Speaker
  • Travel Pouch
  • USB Cable
  • Cloth
  • Stickers
  • Reminder Card
  • Postcards
  • User Manual
  • Warranty Card
  • Catalog

Please note: this product does not provide a wall charger; please use a certificated 5V / 500mA-2A adaptor or computer USB interface to recharge your speaker.

 

HOW LONG DOES THE BATTERY AFTER FULL CHARGE?

At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.

 

HOW DO I CHARGE THE SPEAKER?

Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).

 

HOW LONG DOES IT TAKE TO CHARGE?

Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.

 

ARE THEY WATERPROOF?

This product does not feature the a waterproof design, please pay attention to this matter when using and in the placement and storage of this product.

 

HOW LONG IS THE WARRANTY?

We provide a 12-month limited warranty. We also ensure cautious handling of our products to make sure our customers will receive a Bluetooth radio without defects.

 

WHAT IS YOUR RETURN POLICY?

We do not offer return service. However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect. Please contact our Customer Service team at info@muzenaudio.com to make the request.

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

To view your order or delivery status, please click here.

★ Judge.me Reviews

Let customers speak for us

35 reviews
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Amazing product

Great

Loveeee it

I kind of bought this on a whim because it looked super cute but the quality is definitely better than what I was expecting.I was surprised but the packaging and accessories that came with it. Still kind of pricey but I love it.

Thank goodness for Muzen!

The sound quality is wonderful, and now that we established that important point...we can just melt with warm fuzzy awe over how BEAUTIFUL this little speaker is, along with its accessories! The craftwork of the wooden speaker body, the retro detailing, the carrying pouch and travel case...WOW. And there are even more surprises, I want to let you discover yourself! To top it all, how nice to support Radio Caroline, a really cool cause! I feel great recommending Muzen products to anyone who loves quality listening experiences.

Amazing sound!

I’ve literally been blown away by the quality of sound this little thing puts out. It’s so easy to tote around, I love the carrying case and I listen to it basically all day at home. I don’t know what I did before I purchased this!

I bought more & will buy more!

I bought one a couple of months ago for my wife & we were so blown away by how well it works & how great it sounds (we are both audio engineers). I bought two more for the house. We swear by these amazing things. Better buy some quickly because I’m about to buy a crate of them to go be as gifts.