FREE SHIPPING ON U.S. ORDERS OVER $200

FREE SHIPPING ON U.S. ORDERS OVER $200

FAQ

WHY DO I NEED MUZEN AUDIO?

Muzen Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:

  • Clean and outstanding sound quality
  • Unique & miniature design
  • Handmade out of Rosewood
  • 10-hour playtime
  • FM Radio
  • Bluetooth

 

WHAT IS INCLUDED IN THE BOX?

Every package includes the following:

  • Bluetooth Speaker
  • Travel Pouch
  • USB Cable
  • Cloth
  • Stickers
  • Reminder Card
  • Postcards
  • User Manual
  • Warranty Card
  • Catalog

Please note: this product does not provide a wall charger; please use a certificated 5V / 500mA-2A adaptor or computer USB interface to recharge your speaker.

 

HOW LONG DOES THE BATTERY AFTER FULL CHARGE?

At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.

 

HOW DO I CHARGE THE SPEAKER?

Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).

 

HOW LONG DOES IT TAKE TO CHARGE?

Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.

 

ARE THEY WATERPROOF?

This product does not feature the a waterproof design, please pay attention to this matter when using and in the placement and storage of this product.

 

HOW LONG IS THE WARRANTY?

We provide a 12-month limited warranty. We also ensure cautious handling of our products to make sure our customers will receive a Bluetooth radio without defects.

 

WHAT IS YOUR RETURN POLICY?

We do not offer return service. For canceled orders, a $30 restocking fee will apply. Shipping will not be refunded if the order has previously shipped. However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect. Please contact our Customer Service team at info@muzenaudio.com to make the request. 

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

To view your order or delivery status, please click here.

★ Judge.me Reviews

Let customers speak for us

104 reviews
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Sweet little speaker

The packaging is perfect for the holidays. It's fun and well done. The speaker is great and works well

Awesome !! Very cute

Love the sound

liken it

I enjoy the wonderful sound quality and compactness of my new speacker.

Great purchase

Better than expected; worth the money

Just wow

Now my friends all want one!