FAQ

WHY DO I NEED MUZEN AUDIO?

Muzen Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:

  • Clean and outstanding sound quality
  • Unique & miniature design
  • Handmade out of Rosewood
  • 10-hour playtime
  • FM Radio
  • Bluetooth

 

WHAT IS INCLUDED IN THE BOX?

Every package includes the following:

  • Bluetooth Speaker
  • Travel Pouch
  • USB Cable
  • Cloth
  • Stickers
  • Reminder Card
  • Postcards
  • User Manual
  • Warranty Card
  • Catalog

Please note: this product does not provide a wall charger; please use a certificated 5V / 500mA-2A adaptor or computer USB interface to recharge your speaker.

 

HOW LONG DOES THE BATTERY AFTER FULL CHARGE?

At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.

 

HOW DO I CHARGE THE SPEAKER?

Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).

 

HOW LONG DOES IT TAKE TO CHARGE?

Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.

 

ARE THEY WATERPROOF?

This product does not feature the a waterproof design, please pay attention to this matter when using and in the placement and storage of this product.

 

HOW LONG IS THE WARRANTY?

We provide a 12-month limited warranty. We also ensure cautious handling of our products to make sure our customers will receive a Bluetooth radio without defects.

 

WHAT IS YOUR RETURN POLICY?

We have a 14 day return policy if you are not satisfied with your speaker. For returned orders, a $30 restocking fee will apply. Shipping will not be refunded if the order has previously shipped. However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect. Please contact our Customer Service team at info@muzenaudio.com to make the request. 

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

To view your order or delivery status, please click here.

★ Judge.me Reviews

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125 reviews
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Best little speaker!

Love this Bluetooth/radio

I love everything about this product! The packaging is amazing. I had so much fun unpacking it...almost as fun as using the radio/Bluetooth speaker. I love the retro style and all the color choices. Was so impressed with this item that I purchased a second one for my friend for Christmas. Will definitely purchase again as gifts for others.

Perfect presentations!

From the minute that gift bag arrived, it was totally spectacular. Then opening the case and seeing the stickers, speaker, bag and straps, I am extremely impressed, it works great, sound quality and volume range was amazing! Such a rad little throwback product!

Muzen

This product is well worth the money. Happy I purchased it.

Great sound quality!

Not only did it sound good, but the attention to detail and overall look/feel didn't leave me dissapointed.