WHY DO I NEED MUZEN AUDIO?
Muzen Audio radios are not your typical bluetooth speakers... they are a compact and powerful musical experience unlike anything you've had before. We take pride in the following:
- Clean and outstanding sound quality
- Unique & miniature design
- Handmade out of Rosewood
- 10-hour playtime
- FM Radio
WHAT IS INCLUDED IN THE BOX?
Every package includes the following:
- Bluetooth Speaker
- Travel Pouch
- USB Cable
- Reminder Card
- User Manual
- Warranty Card
Please note: this product does not provide a wall charger; please use a certificated 5V / 500mA-2A adaptor or computer USB interface to recharge your speaker.
HOW LONG DOES THE BATTERY AFTER FULL CHARGE?
At normal volume, Bluetooth plays 8-10 hours and the radio plays 20 hours. At maximum volume, Bluetooth plays ≥ 4 hours and the radio plays ≥ 10 hours.
HOW DO I CHARGE THE SPEAKER?
Insert the supplied charging cable into the USB port on the back of the device and charge the device with a certified 5V / 500mA-2A adapter (the adapter is not included).
HOW LONG DOES IT TAKE TO CHARGE?
Typically, it takes 3 to 4 hours to be fully charged (please unplug all cables upon the completion of charging). There is an indicator on the left side of the charging port: the red light indicates charging and the green light means fully charged.
ARE THEY WATERPROOF?
This product does not feature the a waterproof design, please pay attention to this matter when using and in the placement and storage of this product.
HOW LONG IS THE WARRANTY?
We provide a 12-month limited warranty. We also ensure cautious handling of our products to make sure our customers will receive a Bluetooth radio without defects.
WHAT IS YOUR RETURN POLICY?
We have a 14 day return policy if you are not satisfied with your speaker. For returned orders, a $30 restocking fee will apply. Shipping will not be refunded if the order has previously shipped. However, we will provide a 12-month limited warranty which includes a free replacement of the product if there is a manufacturing defect. Please contact our Customer Service team at email@example.com to make the request.
HOW CAN I CHECK THE STATUS OF MY ORDER?
To view your order or delivery status, please click here.